Town Crier Articles

 

All homeowners should become familiar with the NTRA website which provides a wealth of information including a simple means of reporting problems of any kind through our ticketing system.

 

From the MENU, under the RESIDENTS tab, select “REPORT AN ISSUE.”  From the drop down menu choose  “STREETLIGHT PROBLEM.” 

 

Fill in requested information to help speed the repair:

• A pole number is attached near the base of every streetlight (see photo showing number 2 CB 1) that conveys information to the electrician who will be dispatched to change the bulb or for repair. 
• Noting the address of the nearest home or intersection is helpful, but the electrician really needs the exact pole number to match with the neighborhood wiring.
• Be specific with details if you are reporting something other than an electrical issue; for example, physical damage to the light pole, broken glass in the globe or a disconnected armature. The situation may require someone other than an electrician.

Also if you observe streetlights on during the day, note and report these also. We don’t need to burn these lights when the sun’s out after all we’re paying for the electricity!

 

Sometimes there may be a wait on the repair for efficiency reasons because items are batched together for correction. 

 

While this article addresses streetlights, please note to report a power outage call Dominion Power at 1-866-DOM-HELP (1-866-366-4357) or use the Dominion Energy app on your cell phone to report an issue. 

 

Keeping the streetlights working adds safety and security to our community, so thank you for keeping the lights on.