Town Crier Articles

 

New Town welcomed Anne Ingram, its new Professional Community Association Manager, late last year. Anne is the community’s chief liaison to its new management company, Chesapeake Bay Management, Inc., an Accredited Association Management Corporation (AAMC) and member of the Virginia Department of Professional and Occupational Regulation of Virginia (DPOR), out of Newport News, Virginia.  Anne comes to New Town with impressive credentials, considerable experience, and a unique perspective on the work she has done in the property management field for the past 18 years.  

 

“Property management is part of the customer service industry,” she maintains; and in that light, Anne sees herself as a tireless support to the community who employs her, responding equitably to the needs of the community in a time-effective manner by managing financials, addressing maintenance concerns, and orienting and supporting the community’s Board. Her means in doing so involves establishing and remaining faithful to a preventive maintenance program for the community with a definitive and proactive schedule for assessing and meeting maintenance needs. She believes little else will prevent the need for special assessments to keep a community healthy and functioning. 

 

Anne’s method served Colonial Heritage, the previous community for which she worked, very well, supporting the community in a tornado strike for which no special assessments were necessary and again in 2019, Covid’s breakout year, when careful planning and support of the community’s Board and Finance Committee enabled the community’s restaurant to survive its long closure without emergency funding.  To be a success in her field, Anne believes a property manager must be an advocate for dynamic planning and “offer support and instill confidence in the Board, the residents, and the vendors of a community.”  When a property manager succeeds in these areas, a community is well served and all its needs are met.  

 

Her sentiments are sincere and not surprisingly, her professional history is substantial.  She began her career in the world of finance, working in William & Mary’s Development Department where she managed the stock transfers that funded the college’s endowments. In 2003, while taking courses at Thomas Nelson Community College, a professor saw a potential in her for property management and was her introduction into the field via Kingsmill’s Busch Properties. Four years later, she became a regional manager for Chesapeake Bay Management, Inc. and was later asked to be the company’s Executive Director for the community at Colonial Heritage.  Then Chesapeake Bay selected Anne to oversee the management of New Town on its behalf.  

 

Besides her certification as a Professional Community Association Manager (PCAM), Anne is an Association Management Specialist (AMS), a certification requiring 5 years of professional management experience, and a Certified Manager of Community Association (CMCA).  She is, in every respect, outstanding in the field of property management and will be an Education Presenter this coming March 12th at the Virginia Beach Conference Center for the South-Eastern Virginia Chapter of Community Association Institute’s CA Day.  The event is a very large gathering of vendors and community volunteers in the industry, and Anne, along with Susan Tarley, NTRA’s legal counsel, will speak to attendees about board training (“Board Meetings 101:  The Do’s and Don’ts”), highlighting the fact that community boards are quasi-governmental organizations whose officials are elected by community residents.  As elected officials, these board members are, thereafter, honor bound, without favoritism or mitigation, to govern the community using the community’s ratified governing documents for the collective good of those who have elected them.

 

Anne is a native of Manchester, New Hampshire but has lived in Virginia since 1989 and has been a Williamsburg resident since 1996. She is married, with two grown daughters, and loves gardening and reading in her spare time.

 

Welcome to New Town, Anne!