Town Crier Articles

As the Glo Fiber installation project continues, here are some updates and important contact information.

 

DESIGN and INSTALLATION:

 

For our community, every attempt was made by Glo Fiber Engineering to limit handholes (boxes) to the area between sidewalk and street or to other common areas. The design also placed the handholes between homes or at the ends of blocks of townhomes, so as to minimize the impact on view and landscape.

 

New Town is a difficult community in which to do this type of work. Our homes are very close together, our lots are quite small, and our existing utilities take up much of the designated easements. New utilities (such as Glo Fiber) cannot be placed within 2 feet of an existing utility. In addition, the allowable margin of error in utility marking is also 2 feet. In communities with more available space, the handholes can be placed 4 feet away from a marked utility with ease. In New Town, our tight spaces don’t allow for that—the crews are working very carefully and digging many spotting holes to ensure that our existing utility lines are not damaged.  

 

To date, installation has followed the design plan in most areas. Unfortunately, in several instances, handholes have had to be placed in utility easements in owner yards rather than in common areas. Please know that this was a last resort--when it has occurred, it is because no other option was available.

 

RESTORATION:

 

While crews are working in an area, temporary restoration is being performed at the end of each workday for safety purposes. New Town is divided into three sections or project numbers for Glo Fiber installation. Once a section is fully completed, permanent restoration will occur, with proper grading, grass seed and straw. As the weather warms up, sinkholes are appearing around boxes placed this winter. This is inevitable as the ground thaws and then dries out. The contractor will ensure that sinkholes are repaired at the appropriate time.

 

If you experience damage to your property or need additional restoration work, please file a ticket with the Glo Fiber customer service department: 1-833-926-8456. These calls are answered by real people who log your repair needs; all tickets are then followed through to completion. Contacting the Glo Fiber customer service department and opening a ticket is the only way to ensure your repair request will be recorded and addressed. Repairs and restoration work have a one year warranty after completion.

 

If a handhole has been placed near your home, the top may be painted to match the surrounding grass or mulch. Most handholes are the service point for 3-4 homes and will not be accessed frequently. You may place an easily moveable planter or lightweight non-breakable decorative item over the box. The box will need to be accessed when one of the homes it serves begins or ends service or when someone in the area requests a general utility marking for a home or landscape project.

 

SUPPORT:

 

If you have questions regarding the Glo Fiber product or project, you may contact Glo Fiber:

 

Phone: 1-833-926-8456

 

Email: service@glofiber.com

 

Chat: visit www.glofiber.com and look for the purple bubble in the lower righthand corner during times when Chat is available

 

Visit: the Williamsburg Glo Fiber store is located at 218 Monticello Ave