Town Crier Articles

The NTRA Board of Directors conducted a landscaping services survey to assist in making decisions on the type and level of landscaping to be contracted for in 2025.  The large number of landscaping tickets received over the last year has overwhelmed the Association’s manager and it has become apparent that using one large landscaping company to provide commercial-level services for all six of our diverse neighborhoods is not meeting our Association’s needs.  The survey has shown us what our membership sees as important. The following is a summary of the roughly 100 written comments submitted.  There is also a tabulation of the survey question results in charts available at this link. 

 

 

198 owners or about 30 percent of the Association responded to the survey. The survey highlights both ratings of the importance of different types of services and owners' various opinions on these services' quality, management, and costs. 

 

 

• Many residents express satisfaction with the scope of current landscaping services, citing them as a reason for moving to New Town.
• Some residents prefer to maintain existing services without additional costs, emphasizing the importance of uniformity in landscaping and protecting the appearance of our community.

• Numerous complaints about the quality of services, including poor turf maintenance, inadequate pruning, and neglect of common areas.
• Residents report issues with large mowers damaging small yards and a lack of attention to detail in landscaping tasks.

• A significant number of respondents seek clarity on costs associated with landscaping services and how changes might affect HOA dues.
• Suggestions include allowing homeowners to opt-out of certain services to reduce fees, while others advocate for maintaining comprehensive services.

• Residents recommend hiring smaller, specialized landscaping companies to better cater to the diverse needs of different neighborhoods.
• There is a call for improved communication between homeowners and landscaping companies to ensure clarity on services provided.
• Suggestions for better management oversight of landscaping contractors to ensure accountability and quality of service.