Putting Community First in Community Management: Meet Chesapeake Bay Management, Inc.
Posted on December 1, 2021 9:09 AM by Kate Licastro
Frequent communication, responsiveness, and personalized attention are three of the association management priorities for Chesapeake Bay Management, Inc. (CBM). Susan Sulzberger, Vice President of Management Services, was elated to see New Town was looking for a new property management company. She has always loved this community, and knew CBM would be a great fit.
Get to know our new management
Chesapeake Bay Management, Inc. was founded in 2003 by Dana Shotts-Neff, who had managed a large-scale community in Newport News before growing CBM into a company with about 100 clients spanning Virginia from Providence Forge to the North Carolina line. While their headquarters is based in Newport News, they maintain a Williamsburg office in McLaws Circle and are hoping to move into space in New Town within the next year. CBM has selected an experienced full-time manager, Anne Ingram, for our community, and Anne will be based in Williamsburg at CBM's 337 McLaws Circle office.
CBM’s commitment to remaining current on association management best practices and governance laws has already benefited our community. They’ve been working closely with the New Town Residential Association (NTRA) Board of Directors to right the ship in a manner that is least impactful financially for owners. CBM has already reviewed budget options and provided sound recommendations for our community that balance business requirements with owner needs.
Quick change and quick wins
Whereas the typical association management transition averages 90 days, our transition process is condensed into about 30 days. What does this mean for our residents? You may feel some anxiety about the quick changes. There will be new processes to learn: a new website and ticket submission process, and a new payment system. These changes will make communication between residents and CBM quicker and easier, even if the learning curve feels difficult.
While the truncated timeline is a challenge for both owners and CBM, who is rapidly preparing for our annual meeting in December, they will be with us every step of the way. Not only will we have our own full-time manager, CBM’s company representatives are required to respond to inquiries within 24 hours, and Susan notes their response time is often much quicker. If you’re unsure what to do—reach out and ask!
- Be on the lookout for information from CBM, especially in this transition period. They are currently uploading owner information into their system and your first communication will likely come in the mail and will have information for making your next NTRA dues payment.
- Don’t worry if your account balance wasn’t settled prior to the transition. Once CBM has a ledger of all accounts, each owner will receive a notice with their account balance and will have an opportunity to dispute the balance if it doesn’t match their records.
- Chesapeake Bay’s offices are open by appointment only, but securing an appointment is easy! Just call the Williamsburg front desk (757) 706-3019 for whatever is needed. The majority of CBM’s accounting staff are located in Newport News; it is recommended to call or email for any accounting needs: (757) 534-7751 or firstname.lastname@example.org.
- Some changes will occur immediately (NTRA payments) and some will take longer. It will take about 3-6 months for the new website to be up and running.
Posted on December 1, 2021 11:15 AM
Having a certified, professional management company providing input and guidance to our volunteer BOD and committees, property owners and residents will be a welcomed change.
CRIER STAFF NOTE: Our previous management company was also licensed and certified as required by Virginia law.
Last Edited: 12/06/2021 at 05:29 PM