Town Crier Articles

Changing Business Models: New Town Banks Adapt to COVID-19
Posted on June 1, 2020 7:00 AM by June Dawkins
In line with the Governor Northam’s Phase 1 reopening of the Commonwealth, the banks of New Town have adjusted their branch operations. Generally, lobbies are now reopened. Enhanced cleaning, plexiglass dividers, enhanced cleaning protocols and mandatory mask wearing indoors are the rule.

Village Bank and Langley Federal Credit Union say they have added markers to their lobby floors to ensure proper social distancing. Langley customers will check at the front desk and will use a concierge to schedule phone appointments. Bayport Credit Union is allowing in a limited number of members at a given time and will have hand sanitizers available.

Appointments are required at TowneBank, 1st Advantage Federal Credit Union, Old Point National Bank and recommended at Village Bank (where lobby offices remain closed but some employees have the capability to work remotely,) and BayPort for loans, adding new products, notary requests, etc.

Branch ATMs at all banks remain accessible at all hours, also with enhanced sanitation practices.
Lobby hours are now reported as follows:

1st Advantage
Monday-Friday 9am to 5 pm, Saturday 9am to 1pm
Monday-Thursday 9am to 5:30pm, Friday 9am to 6pm
Langley FCU
Monday-Wednesday 9am to 5pm, Thursday-Friday 9am to 6pm, Saturday 9am to 3pm
Old Point
Monday-Thursday 9am to 5pm, Friday 9am to 6pm
Monday-Friday 9am to 5pm
Village Bank
Monday-Friday 9am to 3pm, Saturday 9am to Noon
Banks recommend using online and automated services as much as possible, as all report high volumes and additional wait times as they address COVID-19 financial and safety issues.
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